Privacy Policy

Account information

When you sign in, we process your email address and account identifier to authenticate and secure your account.

Conversation and coaching content

If you import a chat, use the Share extension, or request remote coaching, CueSet may process messages, senders, timestamps, platform metadata, contact details you provide, notes, questions, coaching responses, and selected coach preferences.

The iPhone app and extensions store active conversation and coaching data on your device. When cloud sync is enabled, CueSet stores conversation messages, coaching history, conversation and contact information, and information used to provide historical context. Conversation messages are encrypted before cloud storage. To synchronize data and provide historical context or remote coaching, relevant content may be temporarily processed by our backend and AI providers. On-device coaching is processed on your device where supported.

Diagnostics

We use limited, redacted diagnostics to operate and troubleshoot CueSet. Diagnostic events may include an error type, feature, operation, timestamp, and native error code, but are configured to exclude chat content, request payloads, screenshots, and contact data.

We use information to authenticate users, provide coaching and suggestions, synchronize conversations across supported clients, provide historical context, secure and improve the service, and respond to support or deletion requests.

We do not sell personal information, use conversation content for advertising, or use it to train our AI models. Our AI providers are not permitted to use CueSet content to train their models.

We use service providers for authentication, database and website hosting, AI processing, and redacted diagnostics. These providers process information only as needed to provide their services and under their own terms and privacy practices.

Local conversation, contact, and coaching files remain on your device until you remove them or delete your account. Cloud-stored conversations, coaching history, embeddings, and sync metadata are associated with your account and are retained until you delete your account. There is no automatic short-term expiry in the initial cloud-sync design. Diagnostic events are retained for up to 30 days.

You can delete your account from Settings → Delete Account inside CueSet. Account deletion removes server-side conversation data, embeddings, pending embedding jobs, coaching case files, and the account, and the app removes local App Group data. Deletion is permanent and cannot be undone. Provider backups or security logs may remain temporarily under the provider's retention and backup processes.

We use encryption in transit and at rest, together with access controls, to protect your information. Conversation messages are encrypted before cloud storage. CueSet is not an end-to-end encrypted service: the backend may temporarily process conversation content to provide synchronization, historical context, and remote coaching.

The keyboard can read text entered into its host text field to provide coaching. Full Access is required for remote coaching. The Share extension processes only content you explicitly share with CueSet.

CueSet is not directed to children under 18, and we do not knowingly collect personal information from children.

We may update this policy when our data practices change. We will post the updated policy on this page and revise the effective date.